As a team, we felt it was necessary to start this project by addressing how our shared values would shape the considerations we took in designing the various interviews we had. Particularly with People on Probation, many of whom may have experienced discrimination and trauma, we made sure to prioritise their well-being by acknowledging their presence and showing gratitude for their time and contribution to our project, which ultimately allowed us to define a solid framework for discussion by creating an environment that our interviewees felt comfortable in.

We gave special emphasis in understanding the backgrounds and cultures that most prisoners come from, noticing patterns of:

• Being felt misunderstood while growing up

• Coming from dysfunctional families

• Influence of luxury products and brands as a status symbol

• Experiencing poverty

• Self expression through creative arts

• Desire to prove

• Exposure to violence since a young age

• Racism and social exclusion/discrimination

• Belonging to immigrant parents or being immigrants themselves

• Comfort in chaos

• Mob mentality and allegiance to their social circles

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We made sure to avoid semblance in our process and interactions with people on probation which might trigger them of these instances and took great steps to make them feel safe and secure.

We also spoke with Financial and Wellbeing Advisors to understand the system from their perspective, and to identify any pain points that they may experience in their role. After organising and combining all of our findings, we categorised everything we had learned from each stakeholder’s perspective to identify all primary motivations and challenges.